•   Contact

HomeAbout usBusiness model

Business model

Schiphol Group distinguishes four activity clusters: Aviation, Consumer Products & Services, Real Estate, and Alliances & Participations. These activities collectively determine the success of Schiphol Group.

Schiphol Group derives its income from a range of sources, including landing fees and passenger charges, concession fees from retail and catering companies, revenue from advertising objects and parking services, property rents and leaseholds and income from associates.

Schiphol as an AirportCity

We have developed Schiphol into an AirportCity: a location offering travellers, airlines and businesses all the services they need, 24 hours a day. As part of its efforts to stand out from its competitors, Schiphol continues to develop a wide range of commercial activities.

Business areas

Schiphol uses three mutually reinforcing business areas to bring the AirportCity concept into practice: Aviation, Consumer Products & Services and Real Estate.

Serving travellers, airlines, handling agents and logistic services providers alike, the Aviation business area has a pivotal role at the airport. Aviation supplies and manages the infrastructure that is required to ensure pleasant, reliable and efficient arrival and departure processes for travellers, baggage and cargo. It is responsible for coordinating safety in the terminal, on aprons and roads and in areas and buildings on airside.

The Consumer Products & Services business area offers travellers a range of products and services that facilitate a carefree and comfortable travel process. It includes shops, catering facilities and parking services at the airport. In addition, the business area markets advertising opportunities at the airport.

The Real Estate business area develops and manages real estate at and around the airport. The central task of this business area is to ensure that the airport area offers attractive business locations and a pleasant environment for hotel guests and other visitors. Real Estate provides a large variety of high-quality real estate options in the form of offices, commercial premises and logistics buildings.

The fourth business area, Alliances & Participations, focuses on the operation of regional airports and the development of international business activities. Just as Schiphol itself, the regional airports are developed in accordance with the AirportCity concept through investments in real estate and the creation of an attractive range of shops, hotels and restaurants. We also export our AirportCity concept and operational expertise to airports abroad, while using those foreign operations to enhance our own knowledge. We have set up partnerships for the joint development of innovative concepts and solutions, as well as for joint procurement initiatives (where possible).

Economic regulation

The scope available to Schiphol Group for charging costs directly related to its primary airport operations, infrastructure and security is largely determined by economic regulation. We are subject to what is known as dual-till regulation: a system that distinguishes between regulated and non-regulated income flows.

The rates for Amsterdam Airport Schiphol's aviation activities are regulated: the returns on these activities are subject to specific ceilings. The return has been capped at the regulated average weighted average cost of capital (WACC) determined annually, on which the ten-year interest rate on government bonds has a considerable impact. This means that Schiphol Group's return on aviation activities depends on the development of the interest rate. The rates, including take-off and landing fees and passenger and security charges that Schiphol receives from the airlines, are periodically determined in accordance with legal provisions in the Aviation Act.

The regulated WACC that was used to determine the 2014 airport charges amounted to 4.3%. The regulated WACC used to determine the airport charges for 2015 is significantly lower, namely 2.9%. In 2014 the Aviation business area realised a 3.9% return on net assets (RONA).

Non-aviation activities at Schiphol are not regulated. These include all activities in the fields of retail, catering, leases, media, real estate development, parking and our international activities. The operation of our regional airports is not regulated either. Our non-regulated revenue stream substantially contributes to the group's financial results, allowing us to maintain a healthy financial position.

Read more about our operational environment and our strategy in the strategy section.