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Air transport movements

Commercial air transport movements (not carried out by the military, police, etc.).

Airport Carbon Accreditation

Benchmark for the ACI sector association which helps provide insight into airports’ efforts to reduce CO2 emissions.

Airport charges

Aircraft, passenger and security-related charges.

Airport traffic ruling

The section of the Dutch Aviation Act (Wet luchtvaart) that governs the use of Amsterdam Airport Schiphol.

AirportCity concept

An integrated development concept for aviation and non-aviation activities offering businesses and users a full spectrum of services and facilities. The AirportCity concept comprises the activities of three business areas: Aviation, Consumer Products & Services and Real Estate.

Airside retail

The shops in the area that is only accessible to air passengers using Amsterdam Airport Schiphol.


A real estate fund at the Schiphol location wholly owned by Schiphol Real Estate.

Aviation Act (Wet luchtvaart) governing the organisation and use of Amsterdam Airport Schiphol

Legislation laying down standards for noise, air quality, odour and safety at Amsterdam Airport Schiphol; in force since February 2003.

Bird strike

Bird strikes are incidents in which dead birds or bird remains are found on an aircraft or a runway and in which it can reasonably be assumed that the strike occurred within the airport boundaries.

Catchment area

Area from which passengers travel to and from Amsterdam Airport Schiphol by road or rail.

Comprehensive testing 

The comprehensive fire-safety testing, under operating conditions, of fire alarm equipment, air treatment plants, baggage systems, lift control equipment, shutters and evacuation systems in the terminal.

Concession income

Income from activities for which a concession (i.e., a licence to conduct specific activities) has been granted, usually in the form of a percentage of revenue.

Corporate Responsibility (CR)

Conducting business with respect for people, the environment and the local community.

CR-conscious supplier 

A supplier who is able to produce a recent Corporate Responsibility policy document, an (integrated) Corporate Responsibility Report, an ISO 14001 or equivalent specific certificate for a product or product group and an EMAS certificate.


European Aviation Safety Agency.

Economic profit

RONA (after tax) minus the WACC, multiplied by average fixed assets.


FFO – funds from operations – is the cash flow from operating activities before changes in working capital.

Fixed Electrical Ground Power

Power supply for on-board aircraft systems on the apron (airside) to replace a GPU.


An aircraft that transports cargo only.

Global Compact

A United Nations initiative in which the participating companies commit to ten ethical and environmental principles.

Home carrier

Main network carrier at a hub airport.

Industrial accident

An undesired, sudden work-related event causing almost immediate damage to an employee's health. Absenteeism due to an industrial accident takes effect when the employee does not report for work on the day or shift after the accident.


The landside (publicly accessible) area of the airport or airport grounds.

Lettable floor area

Number of lettable square metres (LFA).

Low-cost carrier

An airline that typically offers relatively cheap tickets in combination with the option for passengers to pay extra for certain additional services.

Master Plan

Directional plan which, in accordance with our ambition to be Europe’s Preferred Airport, lays down the spatial development of the airport infrastructure and translates that development into an investment programme in response to demand for capacity and quality, socio-economic developments and trends in the aviation industry.

Material aspect

An aspect is material if it reflects the significant economic, social or environmental impact of the organisation or if it substantially influences stakeholder decisions.

Night-time procedure

Period of the night (from 23:00 to 7:00) during which the use of runways is restricted and incoming aircraft must use silent approaches while departing flights must make use of special night routes.

Operating year

The period that runs from 1 November to 31 October inclusive.

Regular waste 

A collective term for all types of waste, except building and demolition waste, waste products and water from de-icing activities. Regular waste includes glass, paper, organic waste and mown grass.


Return on Net Assets; operating results divided by the average fixed assets, less deferred-tax assets and receivables on derivatives older than one year.

Royal Netherlands Marechaussee

The Royal Netherlands Marechaussee is responsible for passport control, border control and protecting civil aviation against attacks and hijacks. It is also responsible for issues such as human trafficking.

Schengen countries

Countries in Europe that have agreed to allow unrestricted cross-border movement of people and goods (named after the town in Luxembourg where this treaty was signed).

Schiphol Safety Platform (VpS)

Parties in the aviation sector work together in the Schiphol Safety Platform to guarantee and further improve aviation safety at Schiphol. All the parties that play a role in the aviation process at Schiphol are represented in the Schiphol Safety Platform. In its capacity as airport manager, Amsterdam Airport Schiphol chairs the platform and is responsible for programme management.

Security scan

The Security Scan uses millimetre wave technology. The millimetre waves, which are harmless, do not pass through the body; instead, they bounce off the surface of the body and any objects, showing the objects that a person is carrying.

See Buy Fly

The shops where traditional tax-free items such as perfume, cosmetics, beverages and tobacco are sold.

Slot coordinator

Government-appointed person tasked with allocating available slots (licences to take off and land at specific times) in accordance with international regulations.

Transfer passenger

A passenger who changes planes at an airport.


Airports Council International – international sector association of airports.


Dutch Authority for Consumers and Markets; supervises the establishment of aviation charges and conditions at Amsterdam Airport Schiphol.


Area where aircraft take off, land and taxi, and where ground handling activities are carried out on aircraft.

Alders Platform

Consultative body for the aviation sector and regional partners, chaired by former minister and former Queen’s Commissioner Hans Alders and concerned with the future of Amsterdam Airport Schiphol.

Aviation Act (Wet luchtvaart) governing the operation of Amsterdam Airport Schiphol

Legislation laying down the terms of the operating licence and the sector-specific supervision of charges and conditions for using Amsterdam Airport Schiphol; in force since July 2006.

Aviation Policy Document

Vision of developments in, and the growth of, aviation in the Netherlands, published by the Dutch government.


The Local Community Contact Centre (Bas) is the information and complaints centre to which local residents can address their questions and complaints concerning air traffic at Amsterdam Airport Schiphol. Bas is a joint initiative of Air Traffic Control the Netherlands (LVNL) and Amsterdam Airport Schiphol.

Business area

A functional cluster of activities within the Schiphol Group organisation.


The Schiphol Regional Consultative Committee (Commissie Regionaal Overleg luchthaven Schiphol); a discussion platform connecting the aviation sector and the region.

Enforcement point

A calculation point to which a maximum permissible noise load applies as set by the central government.

Environmental permit

Operating licence enabling the airport to carry out activities under the environmental conditions set out in the permit.

Euro Medium Term Note (EMTN)

An umbrella programme under which investment-grade entities can issue unsecured certificates of debt (‘notes’).


Full-time equivalent; a full-time job.

General Aviation

The international designation for private and business flights using aircraft for no more than 20 passengers.


Global Reporting Initiative – worldwide guidelines for Corporate Responsibility reporting.

Ground handling

The activities required for the arrival and departure of aircraft, passengers and cargo. This includes passenger check-in, loading and unloading baggage and cargo, aircraft cleaning, catering etc.

Ground noise

Ground noise is low-frequency noise producing vibrations that can cause nuisance. It is perceived differently from ‘regular’ noise, and is more often felt than heard. Low-frequency noise is produced by aircraft taking off.


A central airport where continental and intercontinental flights are available.


International Civil Aviation Organization, an agency of the United Nations. ICAO makes international agreements concerning safety, environmental aspects, efficiency and the continuity of the aviation sector.


International Financial Reporting Standards: a set of internationally formulated and acknowledged accounting principles applied by Schiphol Group.

IR rate

Irregularity Rate; the percentage of bags that do not arrive at their destination at the same time as the passenger.


Unit costs: a measure used to express noise impact.

Lost Time Injury Frequency (LTIF) 

A measure of the frequency of work-related accidents that resulted in absenteeism (relative to the number of hours worked).


A Mainport is a hub of interlinked air, road and rail connections that plays a major role within, and contributes significantly to the development of a region and the national economy.


Maximum Take-Off Weight of an aircraft upon which take-off and landing charges are based.

Passenger Service Charge

A rate charged to each departing passenger for the use of airport facilities.


Return on Equity; after-tax result (payable to shareholders) divided by average equity capital.

Runway incursion

A runway incursion is an incident on a runway involving an aircraft, vehicle or person not authorised to be there at that time (ICAO).

Schiphol worker

An employee of one of the businesses operating at Amsterdam Airport Schiphol.

Security Service Charge

Charge that departing passengers pay in connection with security measures.


Worldwide alliance of airlines grouped around Air France-KLM and Delta Airlines.

Socio-economic theme

Schiphol Group embraces five Corporate Responsibility themes which it implements at the strategic level. They are: noise and the local community, climate-friendly aviation, accessibility and air quality, commodity shortages and sustainable employment.

Top-level positions in the organisation

All positions from scale 14 and above that exercise a certain degree of influence on strategy development, policy and/or decision-making in connection with our core activities.

Transit direct passenger

A passenger who arrives at an airport and continues his or her journey on the same plane.

Visit costs

The total costs an airline pays for calling at the airport.


Weighted Average Cost of Capital as based on the capital asset pricing model (CAPM).

Work Load Unit (WLU)

A term used to measure production; equal to 1 passenger or 100 kg of cargo.